Sunwelt operates the www.bctravel.com website, which provides the SERVICE.
This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the BC Travel and Adventure website.
Information Collection and Use
For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.
We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.
Our website uses these “cookies” to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.
We may employ third-party companies and individuals due to the following reasons:
- To facilitate our Service;
- To provide the Service on our behalf;
- To perform Service-related services; or
- To assist us in analyzing how our Service is used.
We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other Sites
Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
Your privacy is important to us.
Table of Contents
- What personal data do we collect?
- Legal basis for processing.
- How do we use your personal data?
- How do we share your information?
- Your rights and choices.
- Other important information.
What personal data do we collect?
BCTRAVEL.com collects personal data to operate our business and to provide you with the product and services that we offer. You provide some of this data to us directly, for example when you open an account with us, contact an advertiser on the site, or send a query to our support team. Other data is collected when you interact with our products, by using cookies and other technologies.
When using our site, you have choices about what data we collect, and when you are asked to provide personal data you may decline. If you decline to provide data that is necessary to provide you with a particular product or feature, you may not be able to use this product or feature.
We collect personal data in the following ways:
- Through information you provide to us
When you register with us as a user, you provide us with some personal data such as your name and email address, which we will store in order to create your account. We will also store information relating to any further use of our service, when you contact another user of the site through our platform, the contents of the emails you send to them and any other information that you may upload to the Sites. Finally, we may also collect information from any correspondence that you have with us.
- Through your use of our services
When you use our services, we collect information about what types of services you use and how you use them. For example, which parts of our websites you visit, and what advertisements you view. The information that we collect while you use our services can be grouped into the following categories
- Information about your device and internet connection
Using technical logs and other tools, we register information about the device you use, such as the device manufacturer, operating systems and browser version. We also collect information about the connection to our services, such as IP address, network ID, cookies and unique ID files. This information can help us to adapt the way content is displayed to you, based on your device and user profile.
- Information about how our services are used
We also register information about how you use our services. For example, which pages of the site you visit, the searches that you have performed, the times and dates that you visited our site, how long a page is displayed on your screen, how you navigate around the page, which websites you have visited before visiting our site, what functions you have carried out on a page, and if you have completed a transaction.
- Cookies and other locally stored content
- Information about user location
We register your geographical location based on your IP address and mobile network code.
We collect information about when you send or receive messages from other users of our site.
- Through other sources.
We receive information from third parties where you use their services to log into our site, for example, if you log in using Facebook or Twitter.
Legal Basis for Processing
We process your Personal Data in order to ensure the necessary performance of your contract with us. In certain circumstances, we may also process your Personal Data for the purposes of our legitimate interests, such as to inform you of changes to our services, to provide you with information about other services we offer, or in order to comply with any legal obligations to which we are subject.
We may also rely upon your consent as a relevant legal basis for processing your Personal Data. In the event you wish to withdraw your consent to the collection and processing of your Personal Data in this manner, please follow the link below:
How We Use Your Personal Data
We use the data that we collect to provide you with the products and services that we offer. This allows us to improve the products that we offer you and to personalise your experience on our site. We may also use the data to communicate with you, to inform you about your account and to provide you with security updates. Where you have consented for us to do so, we may also use your data to contact you in relation to updates about our own products, products provided by third parties, and to help to show you more relevant content on the site.
Your data will be used by us to authenticate your account and to enable you to interact with other users of our site.
- Contacting advertisers
When you contact an advertiser though our site, we will use the personal data that you have provided as part of this contact to connect you to the advertiser. The advertiser will receive a copy of any data that you have entered as part of your message to them.
We will contact you via email and messages posted on our website or apps. These messages will communicate about service related issues and security updates. Where you have consented for us to do you, we will also contact you with promotional marketing materials from us and from our partners. You can update your marketing preferences at any time within your account. Please note that it will not be possible to opt out of receiving service messages from us. This includes messages relating to security and legal notices.
Banner advertising on our site is targeted to visitors of the site through a variety of ad networks and exchanges. We also use this data to measure the performance of these listings. We use the data that you provide to us, through your cookie preferences, either separately or combined to achieve this.
- Research and Developing Our Services
We use data that we collect through your use of our site and through public feedback, to conduct research and develop our services based on our findings. This allows us to provide you with a better experience when using our site.
- Customer Support
We use the data that you provide to us, including your communications, to investigate and respond to service issues and complaints.
We use your data to generate statistics about our site that do not identify you. These statistics provide us information about how our site is used, the number of ad impressions served or clicked on, and the demographic distribution of visitors to our site.
- Security Monitoring and Investigations
How we Share Your Information
We retain access to all personal information that we have collected from you. If you have consented on signup or on the appropriate email form, we may provide any of the information we collect to carefully screened third parties to contact you regarding products or services that we think may be of interest to you. If bctravel.com enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.
- Our Services
Our service allows you to engage with other members of our site. If you send a message to another member of our site, your message will be shared with that site member. If you comment on an advert, or leave feedback on the account of another person, these will be publicly visible on our site.
- Service Providers
We engage other service providers to help us to provide our service to you. For example, to process payments, site maintenance and fraud detection. These service providers will have access to your information as much as is reasonably necessary for them to perform these tasks on our behalf. They are obligated not to disclose or use your data for any other purpose.
- Legal Disclosures
When required to by law, we may disclose information about you. This may be as the result of a subpoena or other legal process. Your personal information will also be shared if we believe that the disclosure is necessary to
- Be used by government enforcement agencies investigate, prevent or take action against any suspected or actual illegal activities.
- To enforce the agreements that we have with you.
- To investigate and defend bctravel.com against any allegations made by third parties.
- To protect the integrity and security of our services.
- To exercise the rights and safety of bctravel.com, our employees and other users of our service.
- Change of Ownership
- Your Rights and Choices
The General Data Protection Regulations offer you a number of rights in relation to your data. This includes the right to access a copy of your data, a right to receive a copy of your data that can be transferred to another organisation, a right to data deletion, a right to withdraw your consent to data processing, a right to restrict the processing of your data, and information on any automated decision making processes.
- Data Retention
The amount of time that we retain data for, depends on the type of data being retained, and how that is used. In some cases, there will be a legal requirement for us to hold data for a specified amount of time. In other cases, we will not retain the data for any longer than necessary for the purpose that it was collected and processed.
When you register an account with us, we will retain the information that you provide to us for as long as you hold this account. Once an account has been closed, we will continue to retain this data for a period of seven years. This timeframe is in line with the Irish statutory limitation periods. If you don’t actively close your account with us, it automatically become inactive after 3 months of you not accessing it. After this, the data you have provided us will be retained for seven years.
If you have provided data to us without registering an account, this data will be retained for 7 years after your last date of activity with us.
- Right to Access Your Personal Data
Non- registered and registered users of the Sites can request we provide them with a copy of the personally identifiable information we hold by using our data request feature.
- Right to Control Your Personal Data
Registered users of our site can update their information by using our data request feature or contacting our Customer Support Team directly. You can also edit and make changes to the personal information by logging into your account and editing it directly from there. You can change your marketing and contact preferences at any time in your account dashboard by opting out receiving of these communications. You may ask us to make any necessary changes to ensure that such information is accurate and kept up-to-date.
- Right to Data Deletion
Non- registered and registered users of our sites can request we delete any personally identifiable information we hold by using our data request feature. In some instances we may be unable to delete your data if we are required to retain it to comply with our legal obligations (including requests from law enforcement agencies).
- Right to Data Portability
Registered users of our site have the right to data portability. This means that you can request that a copy of your data is made available in a structured, commonly used and machine readable form that can be transferred to you or to another organisation. You may request a portable copy of your data by using our data request feature.
Other Important Information
- Special Category Personal Data
Bctravel.com does not collect any special categories of personal data. However, if you enter this information into any free text section of our site, such as the ad description, or on our forums, this information will be held and processed in the same manner as all other data that you have provided to us.
The security of your data is important to us. We perform regular monitoring of our systems to identify possible vulnerabilities and attacks. However, we cannot warrant the security of any information that you send to us. No guarantee is given that the data will not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.
- Direct marketing
We will only send you marketing information where you have opted in to receive these communications. You can change your marketing preferences at any time, by logging into your account and changing this on your account dashboard. You can also opt out of receiving marketing at any time using the unsubscribe link that can be found at the end of each email that we send.
- Changes to this Statement
If you have any questions in relation to this Policy, please email our Data Protection Officer at hello (at)BCtravel.com.com
If this does not resolve your complaint/question, you have the right to contact your local Data Protection Commissioner.
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What are cookies and how are they used?
A cookie is a small amount of data that is sent to your device’s web browser by a website and is stored on your *device’s hard drive. Cookies may allow a website to “remember” your actions or preferences over a period of time, or they may contain data related to the function or delivery of the website. Each website can send its own cookies to your web browser. Your browser will have the option to prevent websites using cookies (your browser’s help screen will tell you how to do this), but please note that this may reduce the functionality of our website and other websites.
*PCs, tablets, mobile phones and any other internet accessible hardware.
Types of Cookies:
First-party cookies are directly stored by the website (or domain) you visit. These cookies allow website owners to collect analytics data, remember language settings, and perform other useful functions that provide a good user experience.
Third-party cookies are created by domains that are not the website (or domain) that you are visiting, hence the name third-party. They are typically used for cross-site tracking, retargeting and the personalised advertising.
Strictly Necessary Cookies
These cookies are essential in order to enable you to navigate the website and use its features, such as accessing secure areas of the platform. Without these cookies, services you have asked for, like shopping baskets or checkout features, cannot be provided.
To prevent non-genuine users and/or malicious software from engaging in abusive activities on our platform, reCAPTCHA and the cookies it requires to function are classified as strictly necessary to ensure the overall safety of our marketplace.
For the privacy of our users, we only use Google Analytics to process obscured and/or non-personally identifiable data to track and understand aggregated usage metrics on our platform, such as number of visitors and unique visits. With these privacy safeguards, Google Analytics and the cookies it requires to function are classified as strictly necessary.
These cookies collect information about how visitors use our website, for instance; which pages users visit most often, which links they click on, if they get error messages from certain pages. etc.
These cookies do not collect information that can personally identify a user. Any information these cookies collect is aggregated and therefore anonymous. Their sole purpose is to help improve website functions.
These cookies allow the us to remember some of the choices you make and provide an enhanced, more personalised experience (e.g. remembering your user name and password for login, your search view preferences between sessions etc).
These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise.
They may also be used to provide services you have asked for such as watching a video or posting a comment. The information these cookies collect may be anonymised and cannot track your browsing activity on other websites.
These cookies are used to deliver advertisements that are more relevant to you and your interests as you browse the internet. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign.
They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers.
Quite often marketing or advertising cookies will be linked to site functionality provided by the other organisation.
Please see here for an extensive list of Ad technology providers.
You can find more information about the cookies we use and the vendors we work with in the table below:
|bctravel.com||bctravel.comid||First Party||Strictly Necessary||This cookie has the form of a randomly-generated alphanumeric string which is used to maintain a user session to keep the session alive between page requests.|
|bctravel.com||bctravel.comCC||First Party||Strictly Necessary||bctravel.com Cookie Consent – to store cookie preferences|
|bctravel.com||last_online||First Party||Strictly Necessary||This cookie is used to store user interactions on site|
|bctravel.com||bctravel.com_uid_hash||First Party||Strictly Necessary||This cookie has the form of a randomly-generated alphanumeric string which is used to identify suspicious logins for security purposes.|
|bctravel.com||bctravel.com_uid||First Party||Strictly Necessary||This cookie has the form of a randomly-generated alphanumeric string which is used to identify suspicious logins for security purposes.|
|amazon-adsystem||ad-privacy||Third Party||Advertising||This cookie is generally provided by amazon-adsystem.com for advertising purposes.|
|amazon-adsystem||ad-id||Third Party||Advertising||This cookie is generally provided by amazon-adsystem.com for advertising purposes.|
|CloudFlare||__cfduid||Third Party||Strictly Necessary||This cookie is set by CloudFlare, a company that provides internet security services. It is used to apply security settings to protect users.|
|Doubleclick||IDE||Third Party||Advertising||Used for serving targeted advertisements that are relevant to users across the web by measuring the conversion rate of ads presented to the user.|
|Doubleclick||DSID||Third Party||Advertising||Used by doubleclick for remarketing, optimisation, reporting and attribution of online bctravel.com|
|__gads||Third Party||Advertising||This cookie is associated with the DoubleClick for Publishers service from Google. It is used to register what ads have been shown to the user.|
|SIDCC||Third Party||Advertising||A security cookie to protect a user’s data from unauthorized access|
|_gat||Third Party||Advertising||This cookie name is associated with Google Universal Analytics, according to documentation it is used to throttle the request rate – limiting the collection of data on high traffic sites. It expires after 10 minutes.|
|CONSENT||Third Party||Advertising||Used by Google to remember the user’s consent. It contains a timestamp|
|1P_JAR||Third Party||Advertising||Cookie used to gather website statistics and track conversion rates|
|DV||Third Party||Advertising||Security cookie to authenticate users, prevent fraudulent use of login credentials, and protect user data from unauthorized parties.|
|Google AdSense||_gcl_au||Third Party||Strictly Necessary||Used by Google AdSense for experimenting with advertisement efficiency across websites using their services|
|Google Adwords||SAPISID||Third Party||Advertising||Cookie from Google adwords. These are used to optimize ad offerings on the google display network and search engine.|
|Google Adwords||APISID||Third Party||Advertising||Cookie from Google adwords. These are used to optimize ad offerings on the google display network and search engine.|
|Google Adwords||HSID||Third Party||Advertising||Cookie from Google adwords. These are used to optimize ad offerings on the google display network and search engine.|
|Google Adwords||NID||Third Party||Advertising|
|Google Adwords||SSID||Third Party||Advertising|
|Google Adwords||ANID||Third Party||Advertising|
|Google Adwords||APISID||Third Party||Advertising|
|Google Adwords||SID||Third Party||Advertising|
|Google Analytics||_ga||Third Party||Strictly Necessary||Google analytics cookies captures anonymised data to understand how users engage with the site|
|Google Analytics||_gat_UA-21398479-1||Third Party||Strictly Necessary||Google analytics cookies captures anonymised data to understand how users engage with the site|
|Google Universal Analytics||_gid||Third Party||Strictly Necessary||Google analytics cookies captures anonymised data to understand how users engage with the site|
|Stripe||__stripe_sid||Third Party||Strictly Necessary||This cookie is used by Stripe payment system. Stripe uses a cookie to remember who you are and to enable the website to process payments without storing any credit card information on its own servers.|
|Stripe||__stripe_mid||Third Party||Strictly Necessary||This cookie is used by Stripe payment system. Stripe uses a cookie to remember who you are and to enable the website to process payments without storing any credit card information on its own servers.|
From time to time, there may be changes to these third-party cookies such as name changes, etc. We will endeavor to keep the table updated and encourage you to review the Privacy Policies of each of the third parties listed above.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.